Annual Maintenance Contracts (AMC) in Dubai & Sharjah

An AMC is not a discount on call-outs. What it buys is a schedule somebody else keeps, and a record that the property was managed rather than reacted to. The visits are booked in advance against the calendar rather than against a problem, so the tank clean happens before anyone notices the water, and the pest round happens before an infestation, which is both cheaper and less disruptive than the alternative.

The second thing it buys is a single point of accountability. A building running three suppliers has three schedules, three report formats and three people to chase, and the gap between them is where things get missed. One contract across cleaning, maintenance and pest control means one schedule, one HSE file and one report format, and nobody at your end assembling a compliance picture the night before an inspection.

By survey, not by tick box, which is why commercial AMC carries no published figure. A surveyor walks the site and the scope is written from what is there: the building and its plant, the services genuinely needed, the areas that need a short cycle against the areas that do not, the visit schedule, and the reporting your auditors actually ask for. A site with a kitchen, a loading bay and a waste room is a different contract from an office floor of the same square metres.

We would rather set intervals per area than quote one site-wide frequency, and rather review them against what the monitoring shows than leave them fixed for a year. If a zone stays clear its interval can stretch. If one bay keeps showing activity, that is a signal about housekeeping or proofing rather than a reason to add more visits, and the report says so.

A report after every visit, saying what was done, what was found and what it needs, and a visit history you can open by link rather than requesting by email. That record is the point of the contract as much as the work is: when a landlord, an auditor or a community asks what has been done to the property this year, the answer is a document rather than a recollection.

Where a finding belongs to somebody else, the report says so plainly. A drainage defect feeding a recurring cockroach problem, a chronic leak behind a recurring mould patch, an HVAC issue behind a smell: those are building works, and naming them is more useful to you than another visit that treats the symptom. That is true even when it means there is no more work for us on the job.

The residential package is published because it can be: one apartment up to 2BHK, one year, a fixed set of visits, so a fixed price works. A 3BHK or larger apartment, a villa or a commercial premises is inspected first and quoted, because the number of rooms, a garden, an outbuilding, a private tank and the number of split units on a roof all change the year's work enough that a single figure would be wrong for most of the people reading it.

The inspection is free in every case, and the quotation states what is included, what is excluded and what it was built on. Payment is by card, Apple Pay, Google Pay, bank transfer or cheque, on the agreed schedule for annual contracts.