What Is an Annual Maintenance Contract (AMC) in the UAE & What Does It Cover?

By MUMTAZ Editorial Team·Last updated: 16 June 2026

What Is an Annual Maintenance Contract (AMC) in the UAE?

An AMC is a pre-agreed service agreement between a building owner or facilities manager and a certified FM provider. It guarantees that all specified maintenance tasks are completed on schedule — and that emergency call-outs are handled within a defined response time.

What a MUMTAZ AMC Typically Includes

Hard FM (systems)

HVAC preventive maintenance
MEP inspections: plumbing, electrical panel checks, water-pump maintenance
Fire alarm and suppression system annual testing

Soft FM (people services)

Daily or weekly professional cleaning
Monthly pest control treatments
Landscape and external maintenance

Emergency cover

24/7 call-out availability
Response time SLA (typically 2–4 hours for priority faults)

Request an AMC quote: Toll Free 800 688

Frequently Asked Questions

What does an AMC cover in facility management?+

A typical AMC covers scheduled preventive maintenance for MEP systems, HVAC servicing, soft services such as cleaning and pest control, and reactive call-outs for emergencies within agreed response times.

How is AMC pricing calculated in the UAE?+

AMC pricing is based on the built-up area (BUA) of the property, the number of systems covered, visit frequency, and response-time SLA. Most commercial buildings in Dubai and Sharjah pay AED 8–18 per square foot per year.

What is the difference between a hard FM and soft FM AMC?+

Hard FM covers physical building systems — MEP, fire safety, elevators, structural. Soft FM covers people-centric services — cleaning, pest control, landscaping, security staffing.

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Need Professional Help?

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