What Is an AMC Contract in the UAE?

By MUMTAZ Editorial Team·Last updated: 25 September 2026

What Is an Annual Maintenance Contract (AMC) in the UAE?

An AMC is a pre-agreed service agreement between a building owner or facilities manager and a certified FM provider. It sets out the specified maintenance tasks and the schedule they are completed to, and that emergency call-outs are handled within a defined response time.

What a MUMTAZ AMC Typically Includes

Hard FM (systems)

HVAC preventive maintenance
MEP inspections: plumbing, electrical panel checks, water-pump maintenance
Fire alarm and suppression system annual testing

Soft FM (people services)

Daily or weekly professional cleaning
Monthly pest control treatments
Landscape and external maintenance

Emergency cover

Call-out cover to the response times written into the contract
Response time SLA (typically 2 to 4 hours for priority faults)

Request an AMC quote: Toll Free 800 688

Frequently Asked Questions

What does an AMC cover in facility management?+

A typical AMC covers scheduled preventive maintenance for MEP systems, HVAC servicing, soft services such as cleaning and pest control, and reactive call-outs for emergencies within agreed response times.

How is AMC pricing calculated in the UAE?+

AMC pricing is based on the built-up area (BUA) of the property, the number of systems covered, visit frequency, and response-time SLA. Most commercial buildings in Dubai and Sharjah pay AED 8-18 per square foot per year.

What is the difference between a hard FM and soft FM AMC?+

Hard FM covers physical building systems: MEP, fire safety, elevators, structural. Soft FM covers people-centric services: cleaning, pest control, landscaping, security staffing.

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